> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onyxiq.in/llms.txt
> Use this file to discover all available pages before exploring further.

# OnyxIQ account and billing FAQ

> Answers to common questions about OnyxIQ credits, billing, subscriptions, refunds, payment methods, and managing your account settings.

Find answers to the most common questions about your OnyxIQ account, credits, and billing below. If something is not covered here, email [atul@onyxiq.in](mailto:atul@onyxiq.in) for a direct response.

<AccordionGroup>
  <Accordion title="Do credits expire?">
    No. Credits never expire — whether you earned them through a subscription plan or a one-time top-up purchase.
  </Accordion>

  <Accordion title="Can I use credits across all products?">
    Yes. OnyxIQ uses a single unified credit balance that works across every product on the platform. You do not need separate credits for different tools.
  </Accordion>

  <Accordion title="What happens when credits run out?">
    Actions pause gracefully when your balance reaches zero. You will never receive surprise charges. Top up your balance or upgrade your plan to resume.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Yes. Unused credits are refundable within 7 days of purchase. Email [atul@onyxiq.in](mailto:atul@onyxiq.in) with your account email and order reference to request a refund.
  </Accordion>

  <Accordion title="Is there a free tier?">
    Yes. Every new account receives 100 free credits when you sign up — no credit card required.
  </Accordion>

  <Accordion title="Can I switch plans?">
    Yes, you can upgrade or downgrade your subscription plan at any time. Any unused credits from your current plan roll over when you switch.
  </Accordion>

  <Accordion title="How do I reset my password?">
    Use the forgot password flow at [onyxiq.in/login](https://onyxiq.in/login). Enter your email address and you will receive a reset link.
  </Accordion>

  <Accordion title="How do I contact support?">
    Email [atul@onyxiq.in](mailto:atul@onyxiq.in). You get a direct response — there is no support ticket queue.
  </Accordion>

  <Accordion title="Which countries are supported?">
    OnyxIQ is available globally. Regional pricing in INR is applied automatically for users in India — no manual selection needed.
  </Accordion>

  <Accordion title="What payment methods are accepted?">
    OnyxIQ uses Lemon Squeezy for checkout, which accepts credit and debit cards. If you are in India, you may see additional local payment options at checkout.
  </Accordion>
</AccordionGroup>